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About Us

Cool Parties Party Shop Ltd is based at Harrow, Middlesex, UK. If you have any suggestions or comments please email us using the 'contact us' button on the top menu.

Our contact details are:
Cool Parties Party Shop Ltd

Our registered office address is:
32 Lowlands Road
United Kingdom

Phone: 0871 918 918 7

Email: info [at] coolpartyshop [dot] co [dot] uk
Registered in England and Wales, with company no. 5784005


Our opening hours are Monday - Friday 09:30 - 17:30 (GMT), Saturday & Sunday Closed

Making A Purchase

Making a purchase could not be easier. Just browse around and add any items that you wish to buy into the basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment by the following methods - Visa, Visa Debit, MasterCard, Solo, Electron, and Maestro.

Unfortunately we can only accept orders from and send to the UK mainland at present.

We do not charge for any item until it is ready to ship. Backordered items are not charged until they are sent to you.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order and hence a contract between us, when we send you an email announcing despatch of your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling

All items ordered from our website will incur a postal fee of £4.95 where 'Up to 7 working days' is selected and £7.99 where '2 - 4 working days' is selected. If your order requires a greater urgency (i.e. next day), please contact us via the telephone on 0871 918 918 7. We only ship to UK mainland addresses only.
Delivery Schedule

We aim to send your order on the same business day for items in stock and for orders received before 16:00. At the very latest we aim to despatch your order within three business days. If we do encounter any difficulties processing your order, we will contact you on the phone number/s supplied to us by you.
Back Orders

We endeavour to keep the website updated to show the correct stock status for all our products. Occasionally we will be unable to supply an item for you in which case we will contact you to discuss alternatives or refund the cost.
Tax Charges

For orders made, VAT is charged at 20%.
Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption, the highest commercially available. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Reaching Us

If you need to reach us, please email us using the link on the menu bar at the top. Alternatively, you can call on 0871 918 918 7 or write to us at 32 Lowlands Road Harrow Middlesex HA1 3AT United Kingdom
Privacy Policy

Cool Parties Party Shop Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at